德克萨斯州一家餐厅如何赢得百年的顾客忠诚度：英语精读讲义

I think um it's important to keep small businesses alive, 語法

我觉得，嗯，让小企业生存下去很重要，

especially something like Christie's that's 108 years.

尤其是像 Christie's 这样已有108年历史的老店。

It is a touchstone for so many families. 習語

对许多家庭来说，它都是一块情感基石。

And you're eating a meal that your grandparents ate.

而你吃的，正是祖父母当年吃过的饭菜。

It hasn't changed.

它一直没变。

It has not changed at all. 語法

一点儿都没变。

Christie's Seafood and Steaks

Christie's 海鲜牛排餐厅

is a third-generation family-owned Greek-owned restaurant 語法

是一家由希腊裔家族经营、传承至第三代的餐厅，

in Houston, Texas.

位于得克萨斯州休斯敦。

It was started in 1917 by Theodore Christie,

它由西奥多·克里斯蒂于1917年创办，

a Greek immigrant,

他是一位希腊移民，

and today is run by myself with my brothers 語法

如今则由我和兄弟们

and my sisters and Mama Christie as the matriarch. 用詞

以及姐妹们共同经营，由克里斯蒂妈妈担任家族大家长。

So my dad would walk around the tables 語法

所以，我父亲过去常常在各桌之间走动，

and he would tell everyone,

对每个人说：

"We appreciate you. 語氣意圖

“谢谢您。

We appreciate you."

谢谢您。”

And he made sure to make that personal connection. 短語搭配

而且他一定会和每位客人建立起真诚的联系。

We truly do value every customer 語法

我们真的很珍视每一位顾客，

because we recognize that you can go eat anywhere you want, 表達脈絡

因为我们明白，您想去哪儿吃都可以，

but you decided to come to Christie's

但您选择了 Christie's。

and that kind of reverberated my dad,

这种理念也体现在我父亲

how he treated the employees,

对待员工的方式上：

treated them with respect, 短語搭配

他尊重每一位员工，

and made sure we were all on the same goal. 短語搭配

并确保大家都朝着同一个目标努力。

We're here to provide good value, 講解

我们要做的，就是提供物有所值的餐食，

fresh seafood on a daily basis,

每天供应新鲜海鲜，

consistency.

并始终保持稳定的品质。

So, we do have a private banquet room

我们确实设有一间私人宴会厅，

that hosts numerous anniversaries,

用来举办各种周年纪念宴、

rehearsal dinners, 文化背景

婚礼彩排晚宴

birthdays.

和生日宴。

What's great about Resy through American Express 語法

美国运通旗下 Resy 的一大优势，

is that when we see somebody is celebrating an anniversary or a birthday,

就是当我们看到有人要庆祝周年纪念日或生日时，

we are able to make sure 語法

我们就能确保

that that table gets the attention that they need. 習語

那桌客人得到所需的特别关照。

And we wouldn't be able to do that 語法

而要做到这一点，

without all the details that Resy provides for us.

离不开 Resy 为我们提供的所有详细信息。

American Express with Resy as our reservation system,

自从把美国运通旗下的 Resy 用作预订系统后，

we've seen a huge influx of new customers. 短語搭配

我们迎来了大量新顾客。

You can say we are not shy. 習語

可以说，我们一点儿也不怕生。

We love talking to the customers,

我们很喜欢和顾客聊天，

and I think that's part of the magic of Christie's.

我觉得，这也是 Christie's 魅力的一部分。

Small Business Saturday has been a great resource. 文化背景

Small Business Saturday 活动给了我们很大帮助。

We love all the marketing that American Express does

我们很喜欢美国运通开展的各种营销推广，

to promote small businesses,

这些推广帮助小企业提升知名度，

especially one like Christie's.

尤其是像 Christie's 这样的企业。

I think that the advertising efforts 語法

我认为在广告宣传方面，

that American Express does

美国运通所做的努力

to help small businesses is huge.

对小企业有着巨大的帮助。

A lot of small businesses don't have the resources

许多小企业没有足够的资源

for public relations and advertising, 用詞

用于公关和广告宣传，

and this is what we need to get our word out. 習語

而要让更多人知道我们，这些正是必需的。

I have so many stories,

我有太多故事可以讲，

so much.

实在太多了。

I'm very proud to say I'm the Mama Christie. 短語搭配

我很自豪地说，我就是“克里斯蒂妈妈”。

People say hard work,

人们总说，这份工作很辛苦，

seven days a week work.

一周七天都得工作。

But for myself,

但对我来说，

I'm very proud to say

我可以非常自豪地说，

my family,

我的家人——

my kids run the restaurant. 用詞

我的孩子们正在经营这家餐厅，

And are part of the restaurant business.

也投身于餐饮行业。

We appreciate every single customer

我们由衷感谢每一位

that walks through and decides to come eat at Christie's 語法

走进店门、选择来 Christie's 用餐的顾客，

because that's what keeps Christie's for 108 years.

因为正是他们让 Christie's 延续了108年。

Small businesses is what supports families. 語法

正是小企业支撑着一个个家庭。

So,

所以，

small business is the heart of America. 習語

小企业是美国的心脏。