苹果竟然拒绝维修我们的iMac Pro！：英语精读讲义

That was how Anthony got tasked with taking our iMac Pro to the Apple Store for repairs.

那个就是安东尼被派去把我们的 iMac Pro 拿去 Apple Store 维修的过程。

Only one small problem. 表達脈絡

只有一个小问题。

They refused to fix it.

他们拒绝维修。

And we're not even talking warranty service.

我们甚至说的都不是保修服务。

We understood we would have to pay.

我们明白我们必须要付钱。

We wanted to pay and they outright refused to fix it.

我们愿意付钱，但他们直接拒绝了维修。

How does that even work?

这到底是凭什么？

Because that was back on January 30th,

因为那是在 1 月 30 日，

2 months ago and our machine is still not repaired.

也就是两个月前，而我们的机器到现在还没修好。

This one gets interesting.

这事开始变得有趣了。

And you know what else is interesting?

你们知道还有什么很有趣吗？

Mack Weldon.

Mack Weldon。

Mack Weldon makes great underwear,

Mack Weldon 生产很棒的内衣、

t-shirts,

T恤、

socks,

袜子、

wallets and more.

钱包等等。

They believe in simple shopping and if you use offer code TechTips,

他们崇尚简单的购物体验，如果你使用优惠码 TechTips，

you'll get 20% off on their store.

你能在他们的商店获得 20% 的折扣。

Our story begins with Anthony's first interaction with Apple support.

我们的故事从安东尼第一次与苹果客服的交涉开始。

It was pretty pleasant all things considered. 短語搭配

从各方面来看，过程还算相当愉快。

Apple representative Andrea was very sympathetic,

苹果代表 Andrea 非常有同情心，

but for some reason she couldn't give us any guarantee that they could actually do anything.

但出于某种原因，她无法向我们保证他们真的能做些什么。

That should have been a bright red flag. 習語

这本该是一个显眼的危险信号。

But when Anthony and Tyler later returned from dropping off the Pro at the local Apple Store,

但后来当安东尼和泰勒把这台 Pro 放到当地的 Apple Store 然后回来时，

they told me that,

他们告诉我，

well,

嗯，

they smiled,

他们笑了笑，

told us they'd order the parts and get us back up and running in a jiffy. 講解

告诉我们他们会订购零件，并很快让我们恢复使用。

Our iMac Pro review actually ended up coming together pretty well in spite of our limited ability to get additional B-roll footage. 講解

尽管我们获取额外 B-roll 素材的能力有限，我们的 iMac Pro 评测最终还是做得相当不错。

So all we could do at this point was wait for our repair. 語法

所以在这个阶段，我们唯一能做的就是等待维修。

Then a couple of days later the Apple Store sent a follow-up email letting us know that we could come pick up our computer and

几天后，Apple Store 发来了一封跟进邮件，让我们知道我们可以去把电脑取回来了，并且

Sorry, what?

抱歉，什么？

Right?

对吧？

Have you have you responded to this yet?

你……你回复这个了吗？

This is No, I I've got This is completely unacceptable.

这是……不，我……我得……这完全无法接受。

We've No, we've got to This is through email?

我们……不，我们得……这是通过邮件发的？

Get in touch with them some other way. 短語搭配

用其他方式联系他们。

Get Yvonne to yell at them like...

让 Yvonne 去冲他们吼，比如……

We still have like three or four videos to make with this thing.

我们还得用这东西拍三四个视频呢。

Yeah.

对。

Okay.

好吧。

Just see what you can do.

你就看看你能做点什么吧。

What does this even mean?

这到底是什么意思？

If they are unable to obtain the parts,

如果他们无法弄到零件，

they wouldn't be able to repair the iMac.

他们就没法修理这台 iMac。

Oh, gee, thanks, Jesse.

哦，天哪，谢谢你啊，Jesse。

So what, at this point,

那么在这个时候，

what are our options?

我们有什么选择？

There's just no recourse if we can't get an Apple authorized service provider to obtain the parts and these are parts that Apple wouldn't even send to their own store. 講解

如果我们无法让苹果授权服务商拿到零件，就没有别的退路了，而且这些都是苹果连自家门店都不会发的零件。

Yeah,

是的，

I will contact an ASP.

我会联系一家授权服务商。

Ed mentioned he knows a guy,

Ed 说他认识个人，

so maybe we can even get a video out of it.

所以也许我们还能借此拍个视频。

Whatever.

管他呢。

Are you guys following this so far?

大家到现在还能跟得上吗？

We thought there must have been some kind of misunderstanding.

我们原本以为肯定是哪里有误会。

Remember,

记住，

we're paying for the repair after all. 表達脈絡

我们可是要为维修付费的。

But the Apple Store confirmed that they were unable to fix it because HQ wouldn't send them the parts they ordered

但 Apple Store 确认他们无法维修，因为总部不肯把他们订购的零件发过来，

and that our only option was to come and get it back untouched.

而我们唯一的选择就是把它原封不动地拿回来。

And it actually gets even better from here because we asked, 語氣意圖

接下来的事情就更绝了，因为我们问，

well,

好吧，

if Apple themselves can't fix our computer, 語法

如果苹果自己都修不了我们的电脑，

who can?

那谁能修？

And we got told that the only option was to bring it to a third party,

然后我们被告知唯一的选择就是把它带给第三方，

an Apple authorized service provider.

也就是苹果授权服务商。

So since there's no way for us to order new parts from Apple directly and fix it ourselves, 語法

既然我们没法直接从苹果订购新零件自己修，

we reached out to one. 短語動詞

我们就联系了一家。

Hey,

嘿，

any word back from your friend? 短語搭配

你的朋友有回信吗？

Okay,

好的，

so new update.

那么最新进展。

They can order the part,

他们可以订购零件，

but for them to approve the sale,

但为了批准这笔销售，

they need someone with Apple Pro certification.

他们需要有苹果专业认证的人。

And unfortunately,

不幸的是，

that doesn't exist yet.

那东西现在还不存在。

Let me guess,

让我猜猜，

even if it did, 語法

就算存在，

if they ordered it and just gave us the parts,

如果他们订了零件直接给我们，

they'd lose their certification.

他们就会失去认证。

Yep.

没错。

So Louis Rossmann,

那么 Louis Rossmann，

you remember that guy,

你们记得那家伙，

right?

对吧？

He showed me the right way to fix BGA solder joints.

他向我展示了修复 BGA 焊点的正确方法。

So so he is constantly complaining about Apple pulling crap like this.

所以……他经常抱怨苹果搞这种恶心人的事。

But not being someone who repairs Apple's products for a living, 短語搭配

但作为一个不靠修理苹果产品为生的人，

I always kind of figured it was mostly shop talk. 用詞

我一直以为那只是行话或夸大其词罢了。

However, as someone who now has to repair an Apple product in order to flip it on Craigslist, 用詞

然而，作为一个现在为了在 Craigslist 上转手而不得不去修苹果产品的人，

no,

不，

I don't believe that anymore.

我再也不这么认为了。

It's absolutely real.

这绝对是真的。

Like I get it.

我是说我懂了。

What Apple's done here is to release a brand new platform that they are unwilling and/or unable to provide support for. 講解

苹果在这里所做的是发布了一个全新的平台，而他们却不愿意和/或无法为其提供支持。

I mean,

我的意思是，

yeah,

是的，

we broke it.

是我们把它弄坏了。

We get that,

我们明白这点，

but I mean,

但我的意思是，

imagine this in some other industry.

想象一下这发生在其他行业。

Imagine if you bought a brand new car and drove it into a lamppost as you were leaving the dealer. 表達脈絡

想象一下你买了一辆新车，刚开出经销商大门就撞到了路灯杆上。

Then both the dealer and your third-party insurer said that they couldn't fix it because the parts and the repair manual don't exist.

然后经销商和你的第三方保险公司都说他们没法修，因为根本不存在零部件和维修手册。

As far as we can tell right now, 短語搭配

就我们目前所知，

they expect us to just roll over and accept that our workstation is now essentially just a collection of pretty rocks for some indeterminate amount of time 講解

他们指望我们就此妥协，接受我们的工作站在未来一段不确定的时间里本质上只是一堆漂亮的破石头，

because they released a product without the training or support structure necessary to actually support it.

就因为他们发布了一款产品，却没有提供实际支持它所需的培训或支持架构。

They've thrown their support staff under the bus, 習語

他们把自己的客服人员推出去背锅，

they've thrown their authorized service providers under the bus,

他们把自己的授权服务商推出去背锅，

and most damningly of all, 表達脈絡

最令人发指的是，

they've thrown the customer,

他们甚至把顾客，

because I bought this thing,

因为这东西是我买的，

under the bus.

也推出去背锅。

Despite Apple's careful design,

尽管苹果的设计很小心，

accidents do happen. 語法

意外还是会发生。

And if a former repair technician can screw up from time to time, 講解

如果一名前维修技师偶尔都会搞砸，

and trust me they do,

相信我，他们确实会，

the end user will too.

最终用户也一样会。

So we're turning to our community for bright ideas. 短語動詞

所以我们转向我们的社区寻求好点子。

We still want to repair this thing,

我们还是想把这东西修好，

so we're gonna have a forum thread linked below.

所以我们会在下方放一个论坛帖子的链接。

If maybe you know a guy who knows a guy who can get a board, 習語

如果你碰巧认识某个人，而他又认识能弄到主板、

PSU and display,

电源和屏幕的人，

or if someone who works at Apple happens across this video and agrees that, 短語動詞

或者如果有在苹果工作的人碰巧看到了这个视频，并且同意，

you know what,

你知道吗，

yeah,

是的，

that is totally unacceptable,

这完全无法接受，

well,

那么，

we'd love to hear from them too. 短語搭配

我们也很乐意听听他们的意见。

For now,

现在，

we will just continue to stew in impotent rage over the sheer stupidity of this whole situation. 習語

我们只能对整个情况的纯粹愚蠢继续在无能狂怒中生闷气。

But only for a little while,

但也只是一小会儿，

because it always lifts me up to tell you guys about Squarespace.

因为向你们介绍 Squarespace 总是能让我心情好起来。

Squarespace is the place to go to build your own beautiful,

Squarespace 是建立你自己美观、

functional website.

实用网站的首选之地。

They've got gorgeous templates and they scale to look great on any design.

他们有华丽的模板，并且可以缩放以适应任何设计。

Squarespace offers 24/7 tech support via live chat and email.

Squarespace 通过实时聊天和电子邮件提供 24/7 全天候技术支持。

It starts at just 12 bucks a month.

每月只需 12 美元起。

You get a free domain if you buy Squarespace for the year and they've got tons of great features including their cover pages feature,

如果你购买一年的 Squarespace，就能获得一个免费域名，而且他们还有大量出色的功能，包括他们的封面功能，

which lets you set up a simple one-page online presence in minutes,

可以让你在几分钟内建立一个简单的单页在线形象，

their logo designer,

他们的 Logo 设计器，

the fact that every Squarespace page includes an online store and the ability to publish from the Squarespace blog in Apple News format.

以及每一个 Squarespace 页面都包含一个在线商店，还有能以 Apple News 格式发布 Squarespace 博客文章的功能。

So don't take our word for it. 習語

所以不要只听我们的一面之词。

Try out Squarespace.

去试试 Squarespace 吧。

You can get a 30-day free trial at the link below.

你可以通过下方的链接获得 30 天免费试用。

That's squarespace.com/ltt.

那就是 squarespace.com/ltt。

And when you decide to sign up for Squarespace,

当你决定注册 Squarespace 时，

you can get 10% off.

你可以获得 10% 的折扣。

Again,

再说一遍，

that's squarespace.com/ltt,

那就是 squarespace.com/ltt，

offer code ltt.

优惠码 ltt。

So thanks for watching,

谢谢大家的观看。

guys.

如果这个视频很烂，

If this video sucked,

你知道该怎么做。

you know what to do. 語氣意圖

但如果它很棒，

But if it's awesome,

请订阅，

get subscribed,

点赞，

hit that like button,

或者去视频描述里查看去哪里购买我们在视频中展示的东西的链接。

or check out the link to where to buy the stuff we featured in the video description.

下面还链接了我们的周边商品店。

Also linked down there is our merch store.

里面有像这件一样酷炫的 T 恤，

It has cool shirts like this one

以及我们的社区论坛，

and our community forum,

你们绝对应该加入。

which you should totally join.

这是最后一行。