德州一家餐廳如何建立百年的顧客忠誠度：英語精讀講義

I think um it's important to keep small businesses alive, 文法

我覺得，嗯，讓小型企業繼續經營下去很重要，

especially something like Christie's that's 108 years.

尤其是像 Christie's 這種已有 108 年歷史的老店。

It is a touchstone for so many families. 慣用語

它承載著許多家庭的共同回憶。

And you're eating a meal that your grandparents ate.

你現在吃的餐點，也是你的祖父母當年吃過的。

It hasn't changed.

它一直沒變。

It has not changed at all. 文法

完全沒有變。

Christie's Seafood and Steaks

Christie's Seafood and Steaks

is a third-generation family-owned Greek-owned restaurant 文法

是一家由希臘裔家族傳承三代經營的餐廳，

in Houston, Texas.

位於德州休士頓。

It was started in 1917 by Theodore Christie,

這家餐廳由 Theodore Christie 於 1917 年創立，

a Greek immigrant,

他是一位希臘移民，

and today is run by myself with my brothers 文法

如今則由我和我的兄弟們

and my sisters and Mama Christie as the matriarch. 用詞

以及我的姊妹們共同經營，Christie 媽媽則是家族的大家長。

So my dad would walk around the tables 文法

我爸爸以前會在一桌桌客人之間穿梭，

and he would tell everyone,

對每個人說：

"We appreciate you. 語氣意圖

「我們很感謝你們。

We appreciate you."

我們很感謝你們。」

And he made sure to make that personal connection. 片語搭配

他也總會親自和客人建立情誼。

We truly do value every customer 文法

我們真的很重視每一位顧客，

because we recognize that you can go eat anywhere you want, 表達脈絡

因為我們知道，你想去哪裡吃都可以，

but you decided to come to Christie's

但你選擇了 Christie's。

and that kind of reverberated my dad,

而這樣的理念，也體現在我父親

how he treated the employees,

對待員工的方式上，

treated them with respect, 片語搭配

他尊重每一位員工，

and made sure we were all on the same goal. 片語搭配

並確保大家都朝著同一個目標努力。

We're here to provide good value, 講解

我們在這裡，就是要提供物超所值的餐點，

fresh seafood on a daily basis,

每天供應新鮮海鮮，

consistency.

並維持始終如一的水準。

So, we do have a private banquet room

所以，我們也設有一間私人宴會廳，

that hosts numerous anniversaries,

承辦過許多週年紀念聚會、

rehearsal dinners, 文化背景

婚禮彩排晚宴，

birthdays.

以及生日派對。

What's great about Resy through American Express 文法

American Express 旗下 Resy 最棒的一點是，

is that when we see somebody is celebrating an anniversary or a birthday,

當我們看到有人要慶祝週年紀念日或生日時，

we are able to make sure 文法

我們就能確保

that that table gets the attention that they need. 慣用語

那桌客人獲得所需要的貼心照顧。

And we wouldn't be able to do that 文法

而我們能做到這一點，

without all the details that Resy provides for us.

全都要靠 Resy 提供給我們的各項詳細資訊。

American Express with Resy as our reservation system,

自從採用 American Express 的 Resy 作為訂位系統後，

we've seen a huge influx of new customers. 片語搭配

我們迎來了大批新顧客。

You can say we are not shy. 慣用語

可以說，我們一點也不怕生。

We love talking to the customers,

我們很喜歡和顧客聊天，

and I think that's part of the magic of Christie's.

我想，這就是 Christie's 魅力的一部分。

Small Business Saturday has been a great resource. 文化背景

Small Business Saturday 一直為我們提供很大的助力。

We love all the marketing that American Express does

我們很喜歡 American Express 推出的各項行銷活動，

to promote small businesses,

藉此推廣小型企業，

especially one like Christie's.

尤其是像 Christie's 這樣的店家。

I think that the advertising efforts 文法

我認為，在廣告宣傳方面，

that American Express does

American Express 所投入的努力

to help small businesses is huge.

對小型企業有極大的幫助。

A lot of small businesses don't have the resources

許多小型企業沒有足夠的資源

for public relations and advertising, 用詞

投入公關和廣告宣傳，

and this is what we need to get our word out. 慣用語

而我們正需要這些協助，才能讓更多人認識我們。

I have so many stories,

我有好多故事可以說，

so much.

真的太多、太多了。

I'm very proud to say I'm the Mama Christie. 片語搭配

我很驕傲地說，我就是 Christie 媽媽。

People say hard work,

大家都說這份工作很辛苦，

seven days a week work.

一週七天都得工作。

But for myself,

但對我來說，

I'm very proud to say

我很驕傲地說，

my family,

我的家人——

my kids run the restaurant. 用詞

我的孩子們正在經營這家餐廳，

And are part of the restaurant business.

也都投身於餐飲業。

We appreciate every single customer

我們由衷感謝每一位顧客，

that walks through and decides to come eat at Christie's 文法

每一位走進門、選擇來 Christie's 用餐的人，

because that's what keeps Christie's for 108 years.

因為正是這樣的支持，讓 Christie's 得以延續 108 年。

Small businesses is what supports families. 文法

正是小型企業支撐著無數家庭。

So,

所以，

small business is the heart of America. 慣用語

小型企業就是美國的心臟。