蘋果竟然拒絕維修我們的 iMac Pro！：英語精讀講義

That was how Anthony got tasked with taking our iMac Pro to the Apple Store for repairs.

那就是 Anthony 被派去把我們的 iMac Pro 拿去 Apple Store 維修的過程。

Only one small problem. 表達脈絡

只有一個小問題。

They refused to fix it.

他們拒絕維修。

And we're not even talking warranty service.

我們甚至說的都不是保固服務。

We understood we would have to pay.

我們明白我們必須要付錢。

We wanted to pay and they outright refused to fix it.

我們願意付錢，但他們直接拒絕了維修。

How does that even work?

這到底是憑什麼？

Because that was back on January 30th,

因為那是在 1 月 30 日，

2 months ago and our machine is still not repaired.

也就是兩個月前，而我們的機器到現在還沒修好。

This one gets interesting.

這件事開始變得有趣了。

And you know what else is interesting?

你們知道還有什麼很有趣嗎？

Mack Weldon.

Mack Weldon。

Mack Weldon makes great underwear,

Mack Weldon 生產很棒的內衣、

t-shirts,

T恤、

socks,

襪子、

wallets and more.

錢包等等。

They believe in simple shopping and if you use offer code TechTips,

他們崇尚簡單的購物體驗，如果你使用優惠碼 TechTips，

you'll get 20% off on their store.

你能在他們的商店獲得 20% 的折扣。

Our story begins with Anthony's first interaction with Apple support.

我們的故事從 Anthony 第一次與蘋果客服的交涉開始。

It was pretty pleasant all things considered. 片語搭配

從各方面來看，過程還算相當愉快。

Apple representative Andrea was very sympathetic,

蘋果代表 Andrea 非常有同情心，

but for some reason she couldn't give us any guarantee that they could actually do anything.

但出於某種原因，她無法向我們保證他們真的能做些什麼。

That should have been a bright red flag. 慣用語

這本該是一個顯眼的危險信號。

But when Anthony and Tyler later returned from dropping off the Pro at the local Apple Store,

但後來當 Anthony 和 Tyler 把這台 Pro 放到當地的 Apple Store 然後回來時，

they told me that,

他們告訴我，

well,

嗯，

they smiled,

他們笑了笑，

told us they'd order the parts and get us back up and running in a jiffy. 講解

告訴我們他們會訂購零件，並很快讓我們恢復使用。

Our iMac Pro review actually ended up coming together pretty well in spite of our limited ability to get additional B-roll footage. 講解

儘管我們獲取額外 B-roll 素材的能力有限，我們的 iMac Pro 評測最終還是做得相當不錯。

So all we could do at this point was wait for our repair. 文法

所以在這個階段，我們唯一能做的就是等待維修。

Then a couple of days later the Apple Store sent a follow-up email letting us know that we could come pick up our computer and

幾天後，Apple Store 發來了一封跟進電子郵件，讓我們知道我們可以去把電腦拿回來了，並且

Sorry, what?

抱歉，什麼？

Right?

對吧？

Have you have you responded to this yet?

你……你回覆這個了嗎？

This is No, I I've got This is completely unacceptable.

這是……不，我……我得……這完全無法接受。

We've No, we've got to This is through email?

我們……不，我們得……這是透過電子郵件發的？

Get in touch with them some other way. 片語搭配

用其他方式聯繫他們。

Get Yvonne to yell at them like...

讓 Yvonne 去衝他們吼，比如……

We still have like three or four videos to make with this thing.

我們還得用這東西拍三四個影片呢。

Yeah.

對。

Okay.

好吧。

Just see what you can do.

你就看看你能做點什麼吧。

What does this even mean?

這到底是什麼意思？

If they are unable to obtain the parts,

如果他們無法弄到零件，

they wouldn't be able to repair the iMac.

他們就沒法修理這台 iMac。

Oh, gee, thanks, Jesse.

喔，天哪，謝謝你喔，Jesse。

So what, at this point,

那麼在這個時候，

what are our options?

我們有什麼選擇？

There's just no recourse if we can't get an Apple authorized service provider to obtain the parts and these are parts that Apple wouldn't even send to their own store. 講解

如果我們無法讓蘋果授權維修中心拿到零件，就沒有別的退路了，而且這些都是蘋果連自家直營店都不會發的零件。

Yeah,

是的，

I will contact an ASP.

我會聯繫一家授權維修中心。

Ed mentioned he knows a guy,

Ed 說他認識個人，

so maybe we can even get a video out of it.

所以也許我們還能藉此拍個影片。

Whatever.

管他呢。

Are you guys following this so far?

大家到現在還能跟得上嗎？

We thought there must have been some kind of misunderstanding.

我們原本以為肯定是哪裡有誤會。

Remember,

記住，

we're paying for the repair after all. 表達脈絡

我們可是要為維修付費的。

But the Apple Store confirmed that they were unable to fix it because HQ wouldn't send them the parts they ordered

但 Apple Store 確認他們無法維修，因為總部不肯把他們訂購的零件發過來，

and that our only option was to come and get it back untouched.

而我們唯一的選擇就是把它原封不動地拿回來。

And it actually gets even better from here because we asked, 語氣意圖

接下來的事情就更絕了，因為我們問，

well,

好吧，

if Apple themselves can't fix our computer, 文法

如果蘋果自己都修不了我們的電腦，

who can?

那誰能修？

And we got told that the only option was to bring it to a third party,

然後我們被告知唯一的選擇就是把它帶給第三方，

an Apple authorized service provider.

也就是蘋果授權維修中心。

So since there's no way for us to order new parts from Apple directly and fix it ourselves, 文法

既然我們沒法直接從蘋果訂購新零件自己修，

we reached out to one. 片語動詞

我們就聯繫了一家。

Hey,

嘿，

any word back from your friend? 片語搭配

你的朋友有回信嗎？

Okay,

好的，

so new update.

那麼最新進展。

They can order the part,

他們可以訂購零件，

but for them to approve the sale,

但為了批准這筆銷售，

they need someone with Apple Pro certification.

他們需要有蘋果專業認證的人。

And unfortunately,

不幸的是，

that doesn't exist yet.

那東西現在還不存在。

Let me guess,

讓我猜猜，

even if it did, 文法

就算存在，

if they ordered it and just gave us the parts,

如果他們訂了零件直接給我們，

they'd lose their certification.

他們就會失去認證。

Yep.

沒錯。

So Louis Rossmann,

那麼 Louis Rossmann，

you remember that guy,

你們記得那傢伙，

right?

對吧？

He showed me the right way to fix BGA solder joints.

他向我展示了修復 BGA 焊點的正確方法。

So so he is constantly complaining about Apple pulling crap like this.

所以……他經常抱怨蘋果搞這種噁心人的事。

But not being someone who repairs Apple's products for a living, 片語搭配

但作為一個不靠修理蘋果產品為生的人，

I always kind of figured it was mostly shop talk. 用詞

我一直以為那只是行話或誇大其詞罷了。

However, as someone who now has to repair an Apple product in order to flip it on Craigslist, 用詞

然而，作為一個現在為了在 Craigslist 上轉手而不得不去修蘋果產品的人，

no,

不，

I don't believe that anymore.

我再也不這麼認為了。

It's absolutely real.

這絕對是真的。

Like I get it.

我是說我懂了。

What Apple's done here is to release a brand new platform that they are unwilling and/or unable to provide support for. 講解

蘋果在這裡所做的是發布了一個全新的平台，而他們卻不願意和/或無法為其提供支援。

I mean,

我的意思是，

yeah,

是的，

we broke it.

是我們把它弄壞了。

We get that,

我們明白這點，

but I mean,

但我的意思是，

imagine this in some other industry.

想像一下這發生在其他行業。

Imagine if you bought a brand new car and drove it into a lamppost as you were leaving the dealer. 表達脈絡

想像一下你買了一輛新車，剛開出經銷商大門就撞到了路燈桿上。

Then both the dealer and your third-party insurer said that they couldn't fix it because the parts and the repair manual don't exist.

然後經銷商和你的第三方保險公司都說他們沒法修，因為根本不存在零組件和維修手冊。

As far as we can tell right now, 片語搭配

就我們目前所知，

they expect us to just roll over and accept that our workstation is now essentially just a collection of pretty rocks for some indeterminate amount of time 講解

他們指望我們就此妥協，接受我們的工作站在未來一段不確定的時間裡本質上只是一堆漂亮的破石頭，

because they released a product without the training or support structure necessary to actually support it.

就因為他們發布了一款產品，卻沒有提供實際支援它所需的培訓或支援架構。

They've thrown their support staff under the bus, 慣用語

他們把自己的客服人員推出去當替死鬼，

they've thrown their authorized service providers under the bus,

他們把自己的授權維修中心推出去當替死鬼，

and most damningly of all, 表達脈絡

最令人髮指的是，

they've thrown the customer,

他們甚至把顧客，

because I bought this thing,

因為這東西是我買的，

under the bus.

也推出去當替死鬼。

Despite Apple's careful design,

儘管蘋果的設計很小心，

accidents do happen. 文法

意外還是會發生。

And if a former repair technician can screw up from time to time, 講解

如果一名前維修技師偶爾都會搞砸，

and trust me they do,

相信我，他們確實會，

the end user will too.

最終使用者也一樣會。

So we're turning to our community for bright ideas. 片語動詞

所以我們轉向我們的社群尋求好點子。

We still want to repair this thing,

我們還是想把這東西修好，

so we're gonna have a forum thread linked below.

所以我們會在下方放一個論壇貼文的連結。

If maybe you know a guy who knows a guy who can get a board, 慣用語

如果你碰巧認識某個人，而他又認識能弄到主機板、

PSU and display,

電源供應器和螢幕的人，

or if someone who works at Apple happens across this video and agrees that, 片語動詞

或者如果有在蘋果工作的人碰巧看到了這個影片，並且同意，

you know what,

你知道嗎，

yeah,

是的，

that is totally unacceptable,

這完全無法接受，

well,

那麼，

we'd love to hear from them too. 片語搭配

我們也很樂意聽聽他們的意見。

For now,

現在，

we will just continue to stew in impotent rage over the sheer stupidity of this whole situation. 慣用語

我們只能對整個情況的純粹愚蠢繼續在無能狂怒中生悶氣。

But only for a little while,

但也只是一小會兒，

because it always lifts me up to tell you guys about Squarespace.

因為向你們介紹 Squarespace 總是能讓我心情好起來。

Squarespace is the place to go to build your own beautiful,

Squarespace 是建立你自己美觀、

functional website.

實用網站的首選之地。

They've got gorgeous templates and they scale to look great on any design.

他們有華麗的模板，並且可以縮放以適應任何設計。

Squarespace offers 24/7 tech support via live chat and email.

Squarespace 透過即時聊天和電子郵件提供 24/7 全天候技術支援。

It starts at just 12 bucks a month.

每月只需 12 美元起。

You get a free domain if you buy Squarespace for the year and they've got tons of great features including their cover pages feature,

如果你購買一年的 Squarespace，就能獲得一個免費網域，而且他們還有大量出色的功能，包括他們的封面功能，

which lets you set up a simple one-page online presence in minutes,

可以讓你在幾分鐘內建立一個簡單的單頁線上形象，

their logo designer,

他們的 Logo 設計器，

the fact that every Squarespace page includes an online store and the ability to publish from the Squarespace blog in Apple News format.

以及每一個 Squarespace 頁面都包含一個線上商店，還有能以 Apple News 格式發布 Squarespace 部落格文章的功能。

So don't take our word for it. 慣用語

所以不要只聽我們的一面之詞。

Try out Squarespace.

去試試 Squarespace 吧。

You can get a 30-day free trial at the link below.

你可以透過下方的連結獲得 30 天免費試用。

That's squarespace.com/ltt.

那就是 squarespace.com/ltt。

And when you decide to sign up for Squarespace,

當你決定註冊 Squarespace 時，

you can get 10% off.

你可以獲得 10% 的折扣。

Again,

再說一遍，

that's squarespace.com/ltt,

那就是 squarespace.com/ltt，

offer code ltt.

優惠碼 ltt。

So thanks for watching,

謝謝大家的收看。

guys.

如果這個影片很爛，

If this video sucked,

你知道該怎麼做。

you know what to do. 語氣意圖

但如果它很棒，

But if it's awesome,

請訂閱，

get subscribed,

按讚，

hit that like button,

或者去影片說明裡查看去哪裡購買我們在影片中展示的東西的連結。

or check out the link to where to buy the stuff we featured in the video description.

下面還連結了我們的周邊商品店。

Also linked down there is our merch store.

裡面有像這件一樣酷炫的 T 恤，

It has cool shirts like this one

以及我們的社群論壇，

and our community forum,

你們絕對應該加入。

which you should totally join.

這是最後一行。